Frequently Asked Questions

Yes, most of our products can be customised with your logo. Our team will be happy to guide you through this option.

Yes, Kennedy offers bespoke designs and OEM services, allowing customers to develop unique, tailored washroom solutions. Contact us to discuss your ideas for bespoke designs and finishes.

Yes we sell spare parts. There is a spare parts catalogue with images and codes to assist with ordering the correct parts. 

Orders can be placed by contacting Kennedy directly via the form on our website or by reaching out to the sales team at sales@kennedy-hygiene.com.

We recommend cleaning the units regularly with a soft cloth and mild, non-abrasive cleaning solution. Chrome-finish units should not be cleaned with harsh chemicals or abrasive products, as these can damage the surface. Always dry the units after cleaning to maintain their appearance and prevent water marks.

Our cotton towel cabinets isolate the used towel from the clean towel supply to prevent cross-contamination. They also feature a fully enclosed cabinet design, a lockable cover to prevent tampering, and a smooth, easy-clean surface to support high hygiene standards in busy washroom environments.

Our dispensers are crafted from durable, high-quality materials, including ABS plastic, recycled ABS, and polypropylene. These materials provide exceptional strength, durability, and longevity while supporting sustainability through the use of recycled components.

We specialise in dispensers designed for use with paper towels as well as cotton towels, providing hygienic and convenient hand drying solutions for all washroom types. Please note, we do not manufacture hot air electric hand dryers.

Yes, some of our dispensers, such as the Savona Auto, feature touch-free sensor operation to reduce cross-contamination and promote hygiene.

Yes, all Kennedy dispensers are manufactured to meet strict hygiene and safety standards, making them suitable for use in healthcare, hospitality, and other demanding environments.

Our dispensers, including Direct Fill models; work with a variety of liquid and foam soaps, such as the Savona range and other standard commercial hand hygiene products. For heavy-duty cleaning applications, we also offer the Wopa industrial hand cleanser.

Yes, all Kennedy toilet tissue dispensers are lockable to prevent theft and misuse. A single key system works across the Kennedy range to simplify access.

Our range of dispensers are designed to accommodate standard, jumbo, and coreless rolls, providing flexibility for different washroom needs.

Our air freshening systems are designed to be safe, effective, and environmentally responsible. We continually develop refills and systems that minimise waste and use eco-conscious formulations.

Absolutely. Our Spa can air freshener dispenser allows you to set the fragrance intensity via its built-in clock, you can choose the exact days and hours it operates. The Slim Air dispenser features an adjustable cover that lets you control the strength of the fragrance released to suit your space.

The Spa requires batteries as it is fully programmable however the Slim Air and Airplus do not need batteries.

The lifespan of cartridges varies by model and usage but typically lasts between 30 and 60 days.

Yes, our units can be enhanced with BIOFORCE Plus germicidal powder sachets, which control odours and provide anti-microbial and anti-viral protection for up to 8 weeks.

Yes, Kennedy sanitary disposal units are designed and manufactured in compliance with all relevant hygiene and safety standards.

We recommend the Intima bin. It’s compatible with all major product sizes and absorption levels, comes with a hygienic blister insert for safer cleaning, and is available in two versions: pedal-operated flap or touch-free automated flap. The Intima can also be customised in colour to suit your washroom setting.

Yes, we are fully certified to both ISO 9001 (Quality Management) and ISO 14001 (Environmental Management) standards.

Yes, several of our dispensers and consumables are manufactured using recycled plastics to reduce environmental impact. The entire Obsidian range is made from recycled plastic.

Our dispensers are designed to control usage for example, paper and soap dispensers regulate output to avoid excess consumption. We also offer refillable solutions to minimise single-use plastics.